Supporting our Customers

We have a number of potential solutions, depending on your individual circumstances. Our team is available to discuss your circumstances and find a solution to help resolve your financial difficulties. We will work with you to gain a full understanding of your situation and the effect it might have on your ability to pay your loan or mortgage.  We can assure you, each situation is reviewed on its own merits on a case by case basis. 

We want to make sure you have the information you need to help you understand the options that may be available to you. 


You currently have a 3 month COVID-19 Payment Break

Please Note, if at any stage during the Payment Break you are concerned about being able to return to full repayments, you should contact us as soon as possible.

  • Resume repaying your loan - The Loan repayments will resume (e.g. full capital and interest payments) and your Loan repayments will increase to ensure that the Loan is fully repaid within the original term of the Loan. For Interest Only loans, you will resume your Interest Only repayments and the Capital balance will be payable in full at the end of the loan or mortgage term.

    It is important that you return to making full repayments once you can do so, as this would make the Loan less costly for you in the longer term.

    The increased Loan repayment will automatically be applied to your loan on the next billing date after the Payment Break comes to an end. If you have an active direct debit in place, this will automatically recommence on the next billing date.

  • Term extension – Where you can resume Loan repayments but may not be able to meet the increased Loan repayments mentioned above, the term of the Loan may be extended by the length of the Payment Break. Loan repayments will increase slightly over the new term of the Loan.  We would encourage you to make the increased Loan repayments within the original term of the Loan where possible, as extending the term will be more expensive in the long term, as interest is payable on the principal balance over a longer period.  In addition, your life assurance may need to be extended to cover the extended term of your mortgage.  Please note this option may not be available for some products types. 
    Please contact us if you wish to discuss this option further.

    Please contact us if you wish to discuss this option further.

  • Extend your Payment Break: If you continue to be impacted by COVID-19 and you believe it to be short term, you can apply to have the Payment Break extended for a further three months. A Payment Break can be applied for six months in total. You may defer payments, or you may be able to afford “interest only” payments or “part capital and interest”. It is important that you consider this option and make some repayment if you can afford to, as it means you will have a lower overall balance when the Payment Break ends; and the overall cost of credit on your Loan will be lower. 

    If you already have a Payment Break in place on your Mortgage:
    If you recently received a letter from Pepper about the potential to extend your existing Payment Break and your circumstances have not improved, you can apply online for a Payment Break Extension under the link below.

You have extended your COVID-19 Payment Break

If you have already had your Payment Break extended, Pepper will be in contact with you prior to the extended Payment Break ending to discuss your options.

However, if at any time you are concerned about being able to meet your repayment obligations when the extended Payment Break ends, please contact us without delay to discuss longer term solutions that may be available to you taking into account your individual circumstances.

We will work with you to agree the best solution for you.


If you are in financial difficulty and cannot meet your loan or mortgage repayments

It is important that you contact us as early as possible to discuss options available to you. Our team is available to discuss your circumstances and to work with you to find a solution to resolve your loan or mortgage repayment difficulties.


Click here to see Pepper's FAQ's
Please contact us on the relevant phone number under the link below or email: 

Residential Mortgages | Commercial Mortgages and Loans

As a member of the Banking & Payments Federation of Ireland (BPFI),  we have been working closely with the retail banks and other industry members on a range of measures which have been put in place to support both personal and business customers impacted by COVID 19. Click here to see BPFI COVID-19 Support FAQ’s