- Stage 1: Programme initiation
Includes Due Diligence, Contract Completion, Project Charter setup, Resource Planning, Governance Framework setup and Work Stream setup. The programme structure covers Operations, Data Migration and IT, Communications, Compliance and Risk, HR and Facilities and Asset Recovery work streams
- Stage 2: Programme scope & planning
Includes Work stream scope definition, Organisation Structure and Roles and Responsibilities setup, Target Operating Model definition, SLA Definition, Data Validation and Mapping to ARM.Net.
- Stage 3: Programme execution
Includes mobilisation of all programme resources, execution of agreed activities across all programme work streams, Communication, Risk and Budget Management. Key activities include data migration testing, physical file transfer, staff mobilisation and training.
- Stage 4: Transition and service take-on
Includes Service Take-On Preparation, Migration Build and Test, Data Validation, Testing and Reconciliation and Cut-Over to Live Service. Pepper has a suite of tools that support data validation and reconciliation in order to help streamline the data migration process
- Stage 5: Service transition and stabilisation
Includes Day 1 Checklist Verification, Integration of Systems and Migration to BAU.
- Stage 6: Business as usual (BAU) service delivery
Includes Customer Service and Early Arrears Management, Arrears Support, Re-Structure, Workout and Resolution, Receiverships, Legal and Asset Recovery Management, Portfolio Performance Management and Monitoring and Continuous Improvement